My personal opinion is that to be good at business you have to have a good memory, a poker face, have the whole iron-fist-in-a-velvet-glove thing going on and speak politely. I used that today to great effect. I got what I wanted. That, to me, is the bottom line. I want. You want. My need and desire is greater than what I perceive yours is so I will do what I have to in order to win my desired outcome. Manipulative? Moi? Oh please. I’m just a sweet, polite little thing with a sledgehammer attitude. Is that a bad thing?